How to create

In retail collections, capacity is the capability of a collection team to manage and recover delinquent payments while ensuring customer satisfaction. The capacity of a collection team is determined by a variety of elements, such as staff size, training and experience levels, resource availability, and the effectiveness of collection procedures and systems.

To gain a better understanding of the components or indicators that may need to be implemented while creating an effective retail collection capacity plan, please download our Best Practice Guide.