How start-up thinking can improve retail banking's debt collections practices, and how to implement it

Retail banks struggle with legacy systems and disruption from tech-led startups - but a change of mindset can turn the tide.

Banks can no longer afford to play it safe, adding a new feature over the top of slow legacy systems and old-school attitudes. They need to think like startups, building the technology, agility, and efficiency that lets them meet these emergent needs. They need to put the customer - and not themselves - at the heart of everything they do.

Agile methodology and fluid-structure are novel concepts for established firms - but retail banking and debt collections can benefit from a new approach 

Download the free guide and discover the ways in which startups approach these issues, how the banking sector is already changing, and how banks should use this thinking to deliver the best possible service across the board.